Privacy Policy

Introduction

SolidDirectium B.V. ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website soliddirectium.info, use our services, or interact with us in any other way.

This policy applies to all personal data we process about individuals in the European Union and is designed to comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller Information

SolidDirectium B.V. is the data controller for the personal information processed under this Privacy Policy. Our contact details are:

Data We Collect

We may collect and process various types of personal data about you, depending on how you interact with our services. The data we collect includes information you provide directly to us, information we collect automatically when you use our services, and information we receive from third parties.

Information You Provide to Us

• Contact information (name, email address, phone number, postal address)
• Account information (username, password, preferences)
• Payment information (billing address, payment method details)
• Communication data (messages, enquiries, support requests)
• Marketing preferences and consent records
• Any other information you choose to provide

Information We Collect Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

We process your personal data for various purposes based on different legal grounds. Here's how we use your information and the legal basis for each type of processing:

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We work with trusted third-party service providers who help us operate our business (payment processors, hosting providers, analytics services)
• Legal Requirements: We may disclose information if required by law, regulation, or legal process
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the transaction
• Consent: We may share information with your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention practices include:

• Account Data: Retained while your account is active and for up to 7 years after account closure for legal and accounting purposes
• Transaction Data: Retained for up to 7 years to comply with financial and tax regulations
• Marketing Data: Retained until you withdraw consent or for up to 3 years from last interaction
• Website Analytics: Typically retained for up to 26 months

When personal data is no longer needed, we securely delete or anonymise it in accordance with our data retention and deletion procedures.

Your Rights

Under the GDPR and other applicable data protection laws, you have several rights regarding your personal data. These rights include:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can ask us to correct inaccurate or incomplete personal data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can ask us to limit how we use your personal data
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
• Right to Object: You can object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at [email protected] or +31 369459751. We will respond to your request within one month, unless the request is particularly complex.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection and security
• Incident response and breach notification procedures

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using industry best practices to safeguard your information.

International Data Transfers

As we operate primarily within the European Union, most of your personal data is processed within the EU/EEA. In some cases, we may transfer data to countries outside the EU/EEA for specific business purposes. When we do so, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard contractual clauses approved by the European Commission
• Binding corporate rules or certification schemes

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at [email protected] and we will take steps to remove such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated policy on our website
• Update the "Last updated" date at the top of this policy
• Notify you by email or through our website if the changes are significant

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us using the following information:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data appropriately.