Terms of Service

Introduction

Welcome to SolidDirectium. These Terms of Service ("Terms") govern your use of the website soliddirectium.info and any related services provided by SolidDirectium B.V. ("we", "us", "our", "SolidDirectium").

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

Acceptance of Terms

By accessing and using SolidDirectium's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These Terms constitute a legally binding agreement between you and SolidDirectium B.V.

If you are using our services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and your acceptance of these Terms will be treated as acceptance by that organisation.

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the modified Terms.

Company Information

SolidDirectium is operated by:

User Obligations

When using our services, you agree to comply with all applicable laws, regulations, and these Terms. Specifically, you agree to:

• Provide accurate, current, and complete information when creating an account or making purchases
• Maintain the security and confidentiality of your account credentials
• Use our services only for lawful purposes and in accordance with these Terms
• Respect the intellectual property rights of SolidDirectium and third parties
• Not engage in any activity that could harm, disable, or impair our services
• Not attempt to gain unauthorised access to our systems or user accounts
• Not use our services to transmit harmful, offensive, or illegal content
• Comply with all applicable data protection and privacy laws

You are responsible for all activities that occur under your account and for ensuring that your use of our services complies with these Terms and applicable laws.

Service Description

SolidDirectium provides online retail platform services, including but not limited to:

• E-commerce platform management and hosting
• Secure payment processing services
• Order management and fulfilment coordination
• Customer support and account management
• Analytics and reporting tools
• GDPR compliance and data protection services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We may also impose limits on certain features or restrict access to parts of our services without notice or liability.

While we strive to provide reliable and high-quality services, we do not guarantee that our services will be uninterrupted, error-free, or meet all of your specific requirements.

Intellectual Property

All content, features, and functionality on our website and platform, including but not limited to text, graphics, logos, images, software, and their arrangement, are the exclusive property of SolidDirectium or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use our services for your personal or business purposes in accordance with these Terms. This licence does not include any right to:

• Reproduce, distribute, modify, or create derivative works of our content
• Use our trademarks, service marks, or trade names without our prior written consent
• Reverse engineer, decompile, or disassemble any software or technology
• Remove or alter any proprietary notices or labels

Any unauthorised use of our intellectual property may result in termination of your access to our services and may subject you to civil and criminal penalties.

Payment Terms

Payment for our services is due in accordance with the specific terms outlined in your service agreement or as displayed during the checkout process. We accept various payment methods as indicated on our platform.

• All prices are quoted in Euros (EUR) and include applicable taxes unless otherwise stated
• Payment is due immediately upon order confirmation unless alternative arrangements have been agreed
• We reserve the right to change our prices at any time, but price changes will not affect orders already confirmed
• You are responsible for all taxes, duties, and fees associated with your use of our services
• Refunds, if applicable, will be processed according to our refund policy

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy. We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

If you have any questions about our privacy practices, please contact us at [email protected].

Limitation of Liability

To the fullest extent permitted by applicable law, SolidDirectium shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Our total liability to you for all claims arising from or relating to these Terms or your use of our services shall not exceed the amount you have paid to SolidDirectium in the twelve (12) months preceding the claim.

We do not warrant that our services will be uninterrupted, secure, or error-free, or that defects will be corrected. You use our services at your own risk.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless SolidDirectium, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from or relating to:

• Your use of our services
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of any third-party rights
• Any content you submit or transmit through our services

This indemnification obligation shall survive the termination of these Terms and your use of our services.

Governing Law

These Terms and any disputes arising from or relating to your use of our services shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law principles.

Any legal action or proceeding arising from or relating to these Terms shall be brought exclusively in the competent courts of the Netherlands, and you consent to the jurisdiction of such courts.

If you are a consumer residing in the European Union, you may also have the right to bring proceedings in the courts of your country of residence, and nothing in these Terms affects your rights under applicable consumer protection laws.

Termination

Either party may terminate these Terms and your access to our services at any time, with or without cause, by providing written notice to the other party. SolidDirectium may also terminate or suspend your access immediately, without prior notice, if you violate these Terms.

Upon termination:

• Your right to access and use our services will cease immediately
• Any outstanding fees owed to SolidDirectium will become immediately due and payable
• We may delete your account and any associated data, subject to our data retention policies
• Provisions of these Terms that by their nature should survive termination shall remain in effect

Termination of these Terms will not affect any rights or obligations that have accrued prior to termination.

Dispute Resolution

We encourage you to contact us first if you have any concerns or disputes regarding our services. Many issues can be resolved through direct communication.

If we cannot resolve a dispute through informal negotiations, any disputes arising from or relating to these Terms or our services may be resolved through binding arbitration in accordance with the arbitration rules of the Netherlands Arbitration Institute (NAI), unless prohibited by applicable consumer protection laws.

EU consumers may also access the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/ for assistance with resolving disputes.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by SolidDirectium, constitute the entire agreement between you and SolidDirectium regarding your use of our services and supersede all prior or contemporaneous communications and proposals.

Contact Information

If you have any questions about these Terms of Service, please contact us: